Accessibility at Gardeners Custom House

Gardeners Custom House is committed to providing an accessible and inclusive experience for all visitors, including disabled people, older people, and those using assistive technologies. This accessibility statement explains how our digital services and information for the Gardeners Custom House area are designed to be usable by as many people as possible, and how you can contact us if you need adjustments or encounter barriers.

Our accessibility commitment

We aim to meet the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines describe how to make web content more accessible to people with a wide range of access needs, including visual, auditory, cognitive, and motor impairments. We review our content for the Gardeners Custom House area to improve readability, clarity, and consistency, and we work to ensure that essential information about the site and its services is available to everyone.

Using our website with assistive technology

Our digital information about Gardeners Custom House is designed to work well with a variety of assistive technologies. This includes screen readers, screen magnifiers, text-to-speech tools, and speech recognition software. We use clear heading structures so that visitors can navigate pages efficiently, and we provide text alternatives for images and icons where they convey important information about the site or its services.

We aim to make the language on our pages straightforward and easy to understand. Sentences are kept as short as practical, and technical terms are explained where possible. This is intended to support visitors with cognitive or learning differences, as well as those who are not familiar with the Gardeners Custom House area.

Keyboard navigation

We understand that many people navigate websites without a mouse. Our content is designed to be reachable using only a keyboard, including tab, shift plus tab, arrow keys, and enter or space where appropriate. Interactive elements are arranged in a logical order, helping users move around the Gardeners Custom House content without becoming lost or confused.

We seek to ensure that the focus indicator is visible when you move through links and interactive components via keyboard. This visual cue is important for people who rely on keyboard navigation and for those using screen magnifiers.

Screen-reader friendly structure

Our pages for Gardeners Custom House are structured with descriptive page titles, headings, and meaningful labels. This supports people who use screen readers by allowing them to jump quickly between sections, understand where they are on the page, and locate key information about visiting, services, and facilities.

Where images are used to provide information about Gardeners Custom House, we aim to include alternative text that describes their purpose. Decorative images are marked so that they do not create unnecessary noise for screen-reader users.

Ongoing improvements and known limitations

We recognise that accessibility is an ongoing process. While we aim for WCAG 2.1 AA alignment, some content may not yet fully meet these standards. We regularly review our pages related to the Gardeners Custom House area and plan improvements so that more people can access information independently, whether they are planning a visit or using our digital services remotely.

If you experience any difficulty accessing information, using navigation, or understanding content, we welcome feedback so we can address these issues in future updates.

Requesting information in an accessible format

If you need information about Gardeners Custom House in a more accessible format, such as large print, easy read, audio description, or a different digital format that works better with your assistive technology, you can contact us to make a request. When you do so, it is helpful if you describe the format you need and the specific content or page you are trying to access.

We will review your request and respond as soon as we reasonably can. In some cases, we may need additional time to prepare the material or clarify your requirements, but we will keep you updated on progress.

Feedback and reporting accessibility problems

We want our information about Gardeners Custom House to be as accessible and user friendly as possible. If you find any problems that are not mentioned in this statement, or if you believe we are not meeting accessibility requirements, you can contact us and explain the issue you encountered. Please include details about the page, the device and software you were using, and any assistive technology involved, if you are comfortable sharing that information.

Your feedback helps us prioritise improvements, reduce barriers, and ensure that people visiting or learning about Gardeners Custom House can access the information they need in a way that works for them.